Tonight, I'm making Shake and Bake pork chops for dinner. We like them anyway but we had lots of work to do with all that snow we got today, so I wanted to make something fast and easy.
I opened the box and pulled out the shakey-bakey stuff and also the plastic bag that comes with it. Hm, that's weird, I thought, as I tried to open the bag. I must have the wrong end. So, I flipped the bag over and tried the other side. Still wouldn't open. #$%$*&. Darn it. Had to go a whole extra step by finding the scissors and cutting open one end of the bag.
THAT'S not in the directions.
My customer experience with a reliable product has been ruined.